Refund policy

At There's Hope Brand, our mission is to provide quality apparel with a message that inspires, encourages, and reminds you that there's always hope. As a small business, we value every customer and appreciate your support!

We want you to love your purchase just as much as we love bringing our designs to life. Please review our refund and exchange policy below.

Refunds & Exchanges

Because we are a small business, refund and exchange requests are handled on a case-by-case basis. While we cannot guarantee that every request will be approved, our goal is to work with you to find a fair and reasonable solution whenever possible.

Your satisfaction matters to us, and we will go above and beyond to ensure your order is correct and that you have a positive shopping experience.

If you receive an incorrect, damaged, or defective item, or if you have concerns about your purchase, please contact us so we can review your situation and determine the best way to assist you.

Please include your order number, a description of the issue, and photos when applicable.

To request a refund or exchange, please contact us before mailing any items back. Returns or exchanges must be approved in advance, and additional instructions will be provided on a case-by-case basis.

Mailing & Return Information

For questions regarding your order, or to request an approved return or exchange, please contact us before sending any merchandise by mail.

Please do not mail items to us without prior authorization. Once your request has been reviewed and approved, we will provide the appropriate mailing instructions and return address.

For all order-related inquiries, please include your order number to help us assist you as quickly as possible.

Contact Information

Email: TheresHopeBrand@gmail.com
Mailing Address: PO Box 140425, Dallas, TX, 75214

Our Commitment to You

At There's Hope Brand, you are more than a customer—you are part of a community built around hope, purpose, and inspiration. We are grateful for every purchase and every person who supports our small business.

If something isn't right with your order, please reach out. We will do our best to work with you and ensure that your experience reflects the values behind our brand.

Thank you for supporting There's Hope Brand. Wear the message. Share the hope.

For shipping details, see our Shipping Policy.